Refund policy

Return & Refund Policy – Lasani Herbs

At Lasani

Herbs

, we want you to be fully satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

1. Returns

  • You can request a return within 7 days of receiving your order.
  • Items must be unused, unopened, and in original packaging.
  • Products that are opened, used, or damaged by the customer are not eligible for return.

2. Non-Returnable Items

  • Opened or used health products
  • Perishable goods
  • Items purchased on sale or discount (if applicable)

3. Refunds

  • Once we receive and inspect your returned item, we will notify you.
  • If approved, your refund will be processed within 5–7 business days.
  • Refund will be issued via the original payment method.

4. Exchange Policy

  • We only replace items if they are defective or damaged.
  • If you need an exchange, contact us with proof (images/video).

5. Return Shipping

  • Customers are responsible for return shipping costs unless the product is damaged or incorrect.
  • We recommend using a trackable shipping service.

6. Damaged or Wrong Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with proof.

7. Contact Us

For any return or refund queries, contact us: